Wholesale Platform for Digital Game Distribution

Frequently Asked Questions

Distributor FAQ

How does CodesWholesale work?

CodesWholesale is a digital distribution platform that allows retailers, wholesalers, publishers, and developers to find a faster route to customers. As the CodesWholesale user, you have the freedom to purchase and distribute games for Steam, Origin, UPlay and utility software, to name just a few. It also provides a complete e-commerce solution for those who want to set up their online game businesses from scratch. CodesWholesale is dedicated to both custom-built and open-source stores to automate their order management and order fulfillment.

What types of accounts are available on CodesWholesale platform?

Demo Account:
This type of account can be set up for free. It gives you access to the platform and lets you browse all the products that we offer as well as check the prices. You cannot buy or sell any products on the platform while using Demo Account.

Buyer Account:
This type of account allows you to purchase all digital products available on the platform. You can buy them via Deals, Price List, or through API connected to your store. Setting up the account requires a non-refundable payment of 30€. Please bear in mind that the payment cannot be used for any purchases on the platform. You need to own an active Demo Account before you apply for the Buyer Account.

Seller Account:
This type of account offers you the opportunity to become a digital distributor on the platform. Setting up a Seller Account will require additional verification before you will be able to sell your stock on our platform. It also gives you access to all the available features. You need to own an active Buyer Account before you apply for the Seller Account.

How do I start buying on CodesWholesale

Sign in to place an order. Don’t have an account yet? Sign up https://app.codeswholesale.com/#/sign-in to access the always up-to-date price list. Here you can browse products by title, platform, region, language, and availability. You will see the summary of all your orders in the shopping cart. In order to start making purchases on CodesWholesale, remember to add funds to your account balance. Your game keys will be ready to download instantly after making a payment.

Where do I find the price list?

Just log in to CodesWholesale to see products and their prices. If you do not have an account yet, sign up
here - https://app.codeswholesale.com/#/sign-in

What is the source of game keys on CodesWholesale?

All game keys on the platform are delivered by almost 400 global suppliers. We have verified them thoroughly so that your business is 100% safe.

Who can buy on CodesWholesale?

All business entities involved in the digital distribution of games are free to become Codeswholesale users.

Is there any payment limit on CodesWholesale platform?

Yes, you can only make a payment of a total of 100 EUR via PayPal and Safecharge. To lift this limit, make a payment with Bank Transfer, using a company bank account registered with the same details as your CodesWholesale account.

Can I make a payment using PayPal’s Mass Payment?

Yes, CodesWholesale platform allows you to make payments via PayPal’s Mass Payment.\nPlease, have in mind that PayPal Business Account is required to use Mass Payment.

How much money can I pay using PayPal’s Mass Payment on CodesWholesale platform?

There is no upper limit for Mass Payment (PayPal), although the amount you’re sending has to be higher than 100 EUR.

How do I pay for my order?

PayPal,
BitPay,
Bank transfer,

Can I pay in a currency other than EUR?

Currently, we only accept EUR payments. If you wish to make a bank transfer in another currency, your bank will use their current exchange rate to convert to EUR. Please contact your bank for more details. If you want to save on foreign exchanges, we recommend you to use services such as Transferwise.

How do I know that you have the product I’m looking for?

Go to the Price list tab, click on Availability options and choose in stock. If you want to know when a given product will be back in stock, click on the bell icon next to a given product.

What are Deals?

Deals are limited-time gaming offers whose prices are always lower than the ones displayed on the price list.

Can I cancel my Deal order?

You can always cancel your Deal order if the activation codes do not arrive on time. We will return the amount due to your account balance. Once the activation codes have been assigned to your account, it is not possible to cannot cancel your order.

When do I get the game keys?

When you buy game keys available on the price list, they will get assigned to your account straight away. However, if you place a Deal order, you will receive the activation codes at the time specified in the offer. You will find all your activation codes in My Order tab right after sending a payment.

What if I cannot find the product I am looking for?

If you cannot find the game you are looking for, just drop us a line at b2b@codeswholesale.com. We will get in touch with you as soon as possible.

How do I know if the game key is valid in my country?

Go to the Region column on the price list. Be sure to check the current region restrictions on the publisher’s website. Before you buy a game key, you are also advised to check the platforms on which that game key can be activated. Some games can only be redeemed on the developer’s platform and not on Steam, Origin, Uplay or Battle.net. In case of refunds, you should also request screenshots from your customers. This way, you will have information on which platform they have redeemed their game key.

When do I get my pre-order games?

We always provide pre-order games on the release day. It may also happen that we will receive activation codes well ahead of the scheduled release and put them in stock sometime earlier. You will be notified about this as soon as the activation codes are available.

What policy do you follow regarding pre-orders for products that have been out of stock?

We monitor and review pre-orders for products that are currently out of stock.
Note that:
- Codes may be assigned to the pre-order status if a product becomes available up to 14 days from the date of order submission.
- After 14 days from the date of order submission, codes may be assigned to the pre-order status upon consultation or they may be removed by the support team.
- All pre-order codes with to download status may be cancelled by mutual agreement.

Something is wrong with my key. What should I do?

If you have any problem with the game key (e.g. it has already been used, is invalid or one letter is missing), please read the instructions carefully to solve your issue. Make sure that the key was not duplicated in your system. Do not send a replacement key nor refund to your customer until you hear from us. This is to eliminate any possible frauds! Please fill out this form: https://podio.com/webforms/7569390/573957 Most importantly – please attach screenshots of the error notification. Additionally, in case the key appears to be used, please attach a screenshot of your client’s conversation with Origin, Steam, uPlay etc. support with their answer about the activation date. Our game keys come from official distributors and if there was not any duplication problem in their system, the activation date will help to solve the issue. If the game key appears to be used after you delivered it to the customer, do not send their funds back immediately. Please make sure that you have filled all the required fields and that you have attached screenshots with an error notification. If the key is already used, please do not forget to add a screenshot with the activation date. Keep in mind that only complete applications will be processed. If your complaint contains all the required information, our Support Team will inform yo

What should I do if the game key is not working in my country?

All video games available on CodesWholesale are the uncut versions. Remember that if a game key is blocked in a given country, for example, in Germany, Australia or Japan, it will not be possible to redeem it there. We also do not take any responsibility for you purchasing games with region restrictions. Before making a purchase, please make sure that a game key of your choice does not have any region restrictions.

Can I change my order once I submitted it?

Unfortunately not. Once you have submitted the order, you are unable to change it.

Can I get credit from CodesWholesale?

Yes, you can. If your business has a solid record of transactions, you may apply for a credit. Should you have more questions, please get in touch with our Support Team.

What is API and how can it help my business?

API is a functionality, developed by CodesWholesale IT team, which automates order management and order fulfillment in your game store. It also provides access to hundreds of retail-ready activation codes that are immediately sent to your customers upon payment. Once you connect your store to CodesWholesale, you will enjoy the lowest quantity-based price - 100+ for all video games on the platform.

Need more help?

support.codeswholesale

support@codeswholesale.com

For Suppliers

Have a question?

email: support@codeswholesale.com

skype: support.codeswholesale

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