User Agreement

Definitions

The owner of the platform – Summanus Ltd.
Platform – a group of interrelated websites made available on the Internet via CodesWholesale.com.
Buyer – every person/entrepreneurship using functions of the portal, whom have registered within the portal and having an active “Buyer” account.
Terms of Use – this agreement containing terms of use of the platform, and rights and obligations of Buyers and The owner of the platform.
Account – an account on CodesWholesale.com platform, with which the Buyer can benefit from the functions of the platform.

  1. Use and acceptance of terms
    1. Buyer acknowledges that registering on the platform means accepting Terms of Use fully and with no restrictions.
    2. Buyer declares to the owner of the platform that he is 18-years-old at least, or of any age allowing to a covenant, bearing in mind the law in the country of user's jurisdiction.
    3. Buyer declares to the owner of the platform that he is an entrepreneur and agrees to the Terms of Use. If User operates on behalf of the third party, he declares to Summanus Ltd., that is authorized to the incurrence of liabilities resulting from signing the deal on behalf of the third party. Accepting Terms of Use by such Buyer is equivalent to accepting it by the third party.
    4. The owner of the platform shall have the right to at any time change or modify the Terms of Use without notice to Buyer. As a consequence, each Buyer is obliged to the regular check-ups of the Terms of Use.
    5. While using the platform, Buyer agrees to receive information via e-mail or other channels of communication belonging to different services.
  2. Fees
    1. Buyer does not bear any costs resulting from using the platform.
    2. Buyer can top-up his wallet in a threefold way via a bank transfer, PayPal, or Skrill. Buyer who chooses second or third form of payment declares acknowledging the Terms of Use of these services available on its websites and accepts the agreements they contain.
    3. Any withdrawal of funds from Buyer's account may be charged with bank or PayPal fees.
    4. Buyer declares that for all the products purchased via the platform he will only pay with the money from legitimate resources.
    5. Buyer declares the awareness of the fact that ordering the products available on the platform is bound to the obligation of paying for it.
  3. Creating an account
    1. To create an account, Buyer has to fill in the registration form available on the https://app.codeswholesale.com/#/sign-up website. For the registration to be possible, you need to correctly fill in the fields on the form, including: the name of your company, e-mail address, password and the website via which you would like to sell your codes. Buyer intending to sell codes on the platform should tick the “Buyer&Seller” option while filling the form. Each Buyer's account can be upgraded to the seller's account after the registration.
    2. Activating the account lasts up to 24 hours (if every fields has been filled in correctly). The owner of the platform reserves the right to prolonging the verification time of the sent data. If you have any questions regarding activation please contact with our support via e-mail support@codeswholesale.com or skype: support.codeswholesale.
    3. The owner of the platform reserves the right to deny activating the account, without providing the explanation to Buyer.
    4. The owner of the platform is entitled to the right of verifying the data provided by Buyer to by which requiring the submission of relevant documents including information such as: the address of the company's headquarter, registration of the subject within the appropriate register, tax identification number, and the contact details. A failure in providing the required documents might be the cause of the a denial of activating the account.
    5. Full access to the platform is available once the process of evaluating received documents and activating the account has concluded successfully.
    6. Buyer is obliged to have a valid e-mail address assigned to his account at all times.
    7. The owner of the platform reserves the right to block the account of Buyer in case the Terms of Use has been breached by Buyer.
    8. Buyer can not use the accounts of other Buyers or make their accounts available to other Buyers or third parties.
    9. Buyer has the right to have an insight into his data, update it, and a demand to cease its further use, and deleting User's account.
    10. The account of Buyer belongs to The Owner of the platform and may be deleted without providing a reason for it.
  4. Terms and Conditions of using the platform.
    1. The rights not admitted within the Terms of Use remain at the sole discretion of CodesWholesale.com and The owner of the platform.
    2. Violating or intending to breach the law while using CodesWholesale.com is not allowed. The owner of the platform does not allow to violate the law, the third parties, copyrights, industrial property law, or personal goods.
    3. In order to protect personal data, Buyer should familiarize himself with the Terms of Use and Privacy Policy. While using the platform, Buyer agrees to obey the terms of Privacy Policy and protection of the personal data included in it.
    4. The platform is available 24 hours a day, 7 days a week every day of the year.
    5. The owner of the platform is not liable for the outage of the service and Buyers' losses should in any of such situations happen independently from the owner of the platform.
    6. In case of any problems with the platform or Buyer 's account, CodesWholesale.com provides the required technical support. Should any problems noticed, in which the Buyer should immediately report them to the support department of CodesWholesale.com via the e-mail support@codeswholesale.com or skype: support.codeswholesale.
    7. Buyer declares he will not be involved in any actions that could possible harm the interests of CodesWholesale.com and the owner of the platform.
  5. Complaints
    1. If Buyer is unsatisfied with the purchased product, he has the right to file a complaint. Complaints should be filed at the support department via e-mail or skype. Buyer filing a complaint will be asked to fill in the form available at https://podio.com/webforms/7569390/573957 with the precise description of the problem.
    2. A positive appraisal of a complaint results in an exchange of a faulty product to one of a standard value or, if not possible (due to e.g. a stock shortage), paying the money back (equal to the value of the product) to Buyer.
    3. All the products we sell are the uncut versions. Buyer is obliged to check whether or not the game he wants to sell within a certain territory (e.g. Germany, Austria or Japan) is not a subject of censorship. Reviewing of such complaints will not be taken into account.
    4. The cut version is adjusted to the law of the country that it was released at, thus it can differ from the standard, uncut version.
    5. Games labelled as 'multilanguage' might not be featured with some language versions (Czech language for example) despite the information stating so at e.g. Steam Store. It might be caused due to the fact of releasing a separate language version for a given country. The owner of the platform does not take responsibility for such situation. Buyer is obliged to check if the Western European version works in the country he wants to sell a given game to.
    6. Games labelled as worldwide might not launch in certain countries. It could be caused by the internal restrictions of the distributor of the game. The owner of the platform does not take responsibility for such situation. Buyer is obliged to check if the Western European version works in the country he wants to sell a given game to.
    7. We don't accept any cancellations of the orders. We can only cancel it if we failed to meet the terms of the transaction from the CodesWholesale.com side, or when an accidental mistake occurs (like a double order). As mentioned earlier - key being not downloaded is not a guarantee for a refund, but a requirement for it. Unless the keys are not working, it is impossible to cancel the order. If keys were faulty by any chance, please submit a complaint form which can be found here: https://podio.com/webforms/7569390/573957

How to make complaint?

If you have a problem with the key (e.g. it has been already used, is invalid or one letter is missing), please read the instructions carefully for the required steps in order to solve that case as soon as possible.

  • Please make sure that the key was not duplicated in your system
  • Do not send a replacement key to your customer before you receive a response and solution from us – we try to help you avoid fraud!
  • Please fill out this form https://podio.com/webforms/7569390/573957 and most importantly – please attach screenshots of the error notification.

Additionally, in case the key appears to be used, please attach a screenshot of your client's conversation with Origin, Steam, uPlay etc. support with their answer about the activation date. Our keys come from official distributors and, if there was not a duplication problem in their system, the activation date is the only way to solve this case. If the key was used after you delivered it to the customer, in order to avoid frauds, please do not send their funds back immediately.

Please make sure that you have filled all the required fields, and that you have attached screenshots with an error notification. If the key is already used, please do not forget to add a screenshot with an information about the activation date.

Only complete applications will be processed. If a complaint is complete our Support Team will inform you about the solution within 2 working days.

Definitions

The ownerr of the platform – Summanus Ltd.
Platform – a group of interrelated websites made available on the Internet via CodesWholesale.com.
Seller – an entrepreneurship selling codes, registered under the Platform and with an active "Buyer & Seller" account. A seller can also acquire via the platform products offered by other sellers.
Buyer – every person/entrepreneurship who buy via Platform.
Terms of Use – this agreement containing terms of use of the platform, and rights and obligations of users, sellers, and the owner of the platform.
Account – an account on CodesWholesale.com platform, with which the user can benefit from all the functions of the platform.

  1. Use and acceptance of terms
    1. Seller acknowledges that registering on the platform means accepting Terms of Use fully and with no restrictions.
    2. Seller declares to the owner of the platform that he is 18-years-old at least, or of any age allowing to a covenant, bearing in mind the law in the country of user's jurisdiction.
    3. Seller declares to the owner of the platform that he is an entrepreneur and agrees to the Terms of Use. If Seller operates on behalf of the third party, he declares to Summanus Ltd., that is authorized to the incurrence of liabilities resulting from signing the deal on behalf of the third party. Accepting Terms of Use by such Seller is equivalent to accepting it by the third party.
    4. The owner of the platform shall have the right to at any time change or modify the Terms of Use without notice to Seller. As a consequence, each Seller is obliged to the regular check-ups of the Terms of Use.
    5. While using the platform, Seller agrees to receive information via e-mail or other channels of communication belonging to different services.
  2. Fees
    1. The Seller does not bear any costs resulting from using the platform.
    2. Seller can top-up his wallet in a threefold way via a bank transfer, PayPal, or Skrill. Seller who chooses second or third form of payment declares acknowledging the Terms of Use of these services available on its websites and accepts the agreements they contain.
    3. Any withdrawal of uploaded funds from Seller's account may be charged with bank or PayPal fees.
    4. Seller declares that for all the products purchased via the platform he will only pay with the money from legitimate resources.
    5. Seller declares the awareness of the fact that ordering the products available on the platform is bound to the obligation of paying for it.
    6. Final prices are calculated based on the offers available on the market.
  3. Creating an account
    1. To create an account, User has to fill in the registration form available on the https://app.codeswholesale.com/#/sign-up website. For the registration to be possible, you need to correctly fill in the fields on the form, including: the name of your company, e-mail address, password and the website via which you would like to sell your codes. User intending to sell codes on the platform should tick the “Buyer&Seller” option while filling the form. Each User's account can be upgraded to the seller's account after the registration.
    2. Activating the account lasts up to 24 hours (if every fields has been filled in correctly). The owner of the platform reserves the right to prolonging the verification time of the sent data. If you have any questions regarding activation please contact with our support via e-mail: b2b@codeswholesale.com or skype: b2b.codeswholesale.
    3. The owner of the platform reserves the right to deny activating the account, without providing the explanation to Seller.
    4. The owner of the platform is entitled to the right of verifying the data provided by Seller to by which requiring the submission of relevant documents including information such as: the address of the company's headquarter, registration of the subject within the appropriate register, tax identification number, and the contact details. A failure in providing the required documents might be the cause of the a denial of activating the account.
    5. Full access to the platform is available once the process of evaluating received documents and activating the account has concluded successfully.
    6. Seller is obliged to have a valid e-mail address assigned to his account at all times.
    7. The owner of the platform reserves the right to block the account of Seller in case the Terms of Use has been breached by Seller.
    8. Seller can not use the accounts of other Sellers or make their accounts available to other Sellers or third parties. It does not apply to a seller sharing his account with the third party using the platform on his behalf.
    9. In case of claiming the codes of a seller are faulty or used, the seller's account may be blocked.
    10. Seller has the right to have an insight into his data, update it, and a demand to cease its further use, and deleting Seller's account.
    11. The account of Seller belongs to The Owner of the platform and may be deleted without providing a reason for it.
  4. Terms and Conditions of using the platform.
    1. The rights not admitted within the Terms of Use remain at the sole discretion of CodesWholesale.com and The owner of the platform.
    2. Violating or intending to breach the law while using CodesWholesale.com is not allowed. The owner of the platform does not allow to violate the law, the third parties, copyrights, industrial property law, or personal goods.
    3. In order to protect personal data, Seller should familiarize himself with the Terms of Use and Privacy Policy. While using the platform, Seller agrees to obey the terms of Privacy Policy and protection of the personal data included in it.
    4. The seller sets the prices of the products he intends to sell on the Platform. The owner of the platform adds his profit margin to these prices.
    5. Seller's remuneration for the products sold on the Platform will be transferred to the seller's bank account after he has asked for the payout, however, no sooner than 3 days after the sale date. Exact payout time is determined individually and depends on seller reliability. Payments are usually sent within 5 working days. Also, please note that international payments depend on the recipient’s bank location and, therefore, may take another 2-5 working days.
    6. Seller represents, that he acknowledges the fact, that payments will be made only in EURO
    7. The platform is available 24 hours a day, 7 days a week every day of the year.
    8. The owner of the platform is not liable for the outage of the service and Seller's losses should in any of such situations happen independently from the owner of the platform.
    9. In case of any problems with the platform or Seller 's account, CodesWholesale.com provides the required technical support. Should any problems noticed, in which the Seller should immediately report them to the support department of CodesWholesale.com via the e-mail support@codeswholesale.com or skype: support.codeswholesale.
    10. The seller declares the all the products he places on the platform are free from any material or legal defects, or third party claims.
    11. Seller declares he will not be involved in any actions that could possible harm the interests of CodesWholesale.com and the owner of the platform.
  5. Complaints
    1. If Buyer is unsatisfied with the purchased product, he has the right to fill a complaint. Complaints should be filled at the support department via e-mail or skype. Buyer filing a complaint will be asked to fill in the form available at https://podio.com/webforms/7569390/573957 with the precise description of the problem.
    2. After the complaint has been accepted and support of the Platform has preliminary verified it, the Seller who's the owner of the keys will be informed. The Seller is required to make an answer in 48 hours. After 48 hours without answer, platform returns the money for the product to the Buyer from Seller's wallet.
    3. A positive appraisal of a complaint results in an exchange of a faulty product to one of a standard value or, if not possible (due to e.g. a stock shortage), paying the money back (equal to the value of the product) to Buyer. In addition, the Seller will be charged €1 per each refunded code. The amount will be subtracted from the balance of the Seller's account.
    4. All the products we sell are the uncut versions. Buyer is obliged to check whether or not the game he wants to sell within a certain territory (e.g. Germany, Austria or Japan) is not a subject of censorship. Reviewing of such complaints will not be taken into account.
    5. The cut version is adjusted to the law of the country that it was released at, thus it can differ from the standard, uncut version.
    6. Games labelled as 'multilanguage' might not be featured with some language versions (Czech language for example) despite the information stating so at e.g. Steam Store. It might be caused due to the fact of releasing a separate language version for a given country. The owner of the platform does not take responsibility for such situation. Buyer is obliged to check if the Western European version works in the country he wants to sell a given game to.
    7. Games labelled as worldwide might not launch in certain countries. It could be caused by the internal restrictions of the distributor of the game. The owner of the platform does not take responsibility for such situation. Buyer is obliged to check if the Western European version works in the country he wants to sell a given game to.